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Digitix Terms & Conditions

DIGITIX sells all tickets as an agent on behalf of the organisers, promoters, artists, venues or producers of an event (referred to as a "Promoter") on these terms and conditions and subject to any other terms, conditions or rules applicable to that event.

Purchasing tickets
Tickets you purchase are for personal use. Except as we may agree, you and your party must not re-sell or transfer (or seek to re-sell or transfer) the tickets in breach of the applicable terms. A breach of this condition will entitle DIGITIX or the Promoter to cancel the tickets without prior notification, refund, compensation or liability.
In addition to the ticket price your order may require payment of a booking fee per ticket, a transaction fees per order and/or other supplementary fees which may apply to the event. Those fees are not refundable except as set out in paragraphs 3, 4, 6, 10, 14, 19 and 33 below.
If you order or buy more tickets than the maximum permitted per person, per card or per household, we may cancel all of the order or tickets, in which case you will be refunded the ticket price and any booking, transaction or supplementary fees you have paid.
To prevent fraud and protect DIGITIX and you, we may carry out checks and/or you may be asked to provide additional information (such as a copy of a credit or debit card statement) after your booking so we can verify your purchase. If we suspect fraud we may cancel any order or tickets.
You must inform DIGITIX of any change of address, contact phone number or email address, both before and after receipt of the tickets. Our contact details are below. Our preferred method to contact you is email, so you should take care to provide a current, valid email address and be aware that your email filter settings may treat our emails as spam or direct them to your junk folder.
An order for tickets is not complete until accepted by us. We try to ensure all prices are accurate but errors may occur. If we discover an error in the price of tickets you have ordered we will inform you as soon as possible and we may either cancel the order (in which case you will be refunded the ticket price and any booking, transaction or supplementary fees you have paid) or give you the option of confirming your order at the correct price.

Delivery and collection
Tickets will be despatched to you electronically, via mobile text message and email. They are available immediately after the time of purchase.
We will try to despatch tickets to you promptly by the despatch method agreed at the time of booking but we may, where reasonable, make tickets available for collection at the organisers venue instead of electronic distribution.
Always check your tickets upon receipt and advise us promptly of any errors. Mistakes when ordering cannot always be corrected and any corrections are discretionary.

Cancellation Rights and Refunds

Tickets can be transferred, exchanged, or refunded once purchased.
If the event takes place but you do not receive the tickets you have purchased for any of following reasons you will be refunded the ticket price and any booking, transaction or supplementary fees you have paid:
DIGITIX does not receive the tickets from the Promoter and cannot arrange for duplicates to be collected at the box office; or
the tickets have been sent to an address different to the one you specified and you tell us within a reasonable period, as set out at paragraph 9 above, but replacement tickets are not provided; or
your tickets are not despatched and no arrangements are made for the tickets to be available for collection at the box office
No duplicate tickets will be issued to replace tickets that have been lost or stolen after they have been delivered to you, and nor will such tickets be refunded.

Cancellation, change or postponement of an event
Decisions to change or cancel events are the responsibility of the Promoter. DIGITIX cannot guarantee to inform you of any change or cancellation of any event or be held responsible for refunds or for any resulting costs you may incur for travel, accommodation, any other related goods or service or other compensation.
You should always check that an event is going ahead at the scheduled date, time and venue.
If a Promoter cancels an event or makes significant changes to the venue, date, show time or (concerts only) headline act and confirms this to DIGITIX, DIGITIX will try to inform you. This will usually be contacted by letter for phone bookings or email for online bookings. In urgent cases it may be by phone.
If an event is rescheduled, changed or moved, the Promoter will usually give you the option of either retaining or exchanging your tickets for the new date/location, or alternatively claiming a refund. If an event is cancelled by the Promoter you will normally be offered a refund. Please note that the Booking Fee and any Transaction Fees are not refundable in these circumstances.

Refunds
If for any reason you are entitled to a refund, in most cases your electronic tickets will be disabled. We operate an anytime refund policy with all our tickets.

Attending an event
Events are not the responsibility of DIGITIX. DIGITIX does not organise events and has no responsibility whatsoever for any loss or damage of any kind suffered at or in connection with any event (including loss, damage or theft any personal property at an event).
Admission to an event is at all times subject to any terms, conditions or rules of the Promoter and the venue operator. If you breach those terms, conditions or rules then the Promoter or venue operator may refuse admission or require you or other ticket holders to leave the venue.
Amongst other things you will need to comply with health and safety rules and any security requirements (including security searches for the safety of those attending the event). The venue or the Promoter will have rights to refuse admission or eject you in certain circumstances and these are likely to include if you are involved with abusive, threatening, drunken or other anti-social behaviour, or carry offensive weapons or illegal or prohibited substances or make unauthorised audio, video or photographic recordings. There will often also be rules restricting or preventing the admission of latecomers.
DIGITIX will highlight any terms, conditions or rules relating to the event of which it is aware and which it considers particularly significant, onerous or unusual. This will generally include age restrictions, ticket types etc. Information on where you can find full details of relevant terms, conditions or rules will be available from the Promoter or venue operator via the box office or their website or during the online booking process.
Before you finalise your booking, please read all the information that applies to the event and/or ticket. If you or any member of your party has particular requirements please raise these when booking and we will endeavour to address your query. There can be no guarantee that requirements can be met if notified at the event.
When you receive your tickets check the details carefully. When attending the event, carry proof of age if appropriate.
Specific seats may be allocated to you at the time of booking, but the Promoter or venue operator reserves the right to change these seats to others of equal value.

Privacy
We may share your personal information with Promoters, venue operators, coach operators and others as necessary for the purposes of the event. We will not otherwise share that information for marketing or any other purposes without your consent (as part of the booking process or otherwise) unless required by law.
If you have registered or purchased tickets, with DIGITIX and/or any of our associated companies, your interest in receiving marketing or other information subject to these terms, you may be contacted with relevant promotions, offers or information that you have expressed an interest in or that might be of interest to you.If you do not wish to receive further material please click here.
We will always respect your privacy and any personal communication between you and ourselves. We will always comply with United Kingdom data protection legislation.

General
DIGITIX cannot be liable in any way for the acts or omissions of others (including Promoters and venue operators). However, DIGITIX does not seek to exclude its liability to you for death or personal injury caused by its negligence, fraud or any other liability which cannot be lawfully excluded or limited.
These terms and conditions do not create any rights or obligations enforceable by or against anyone other than DIGITIX, you and, as DIGITIX contracts as the Promoter's agent, the Promoter who has direct rights and obligations under these terms and conditions.
We do not store credit card details nor do we share customer details with any 3rd parties.
The purchase by you of tickets and these terms and conditions (and any contractual or non-contractual matters arising in relation to these terms and conditions) are governed by English law and any disputes arising out of any transaction between you and DIGITIX are subject to the exclusive jurisdiction of the English Courts.

Contact Digitix
To contact Digitix please email hello@digitix.co.uk
Digitix is a sole/privately operated business.
Please write to:
Digitix Solutions Ltd
20 Carylls Cottages
Faygate
West Sussex
RH12 4SQ

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Top Tips
1
Check the event details carefully before committing to any purchase. There may be age restrictions and special conditions for the event.
2
Check your contact details when buying tickets. It will make it eaiser to trace lost and re-issued tickets.
3
Make sure you arrive early for the event. There may be entry conditions or parking restrictions.
4
Have your tickets ready when you get to the entrance. Either phone, printed or physical.


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