Need Help?
FAQs
Answer not found? Email hello@digitix.co.uk
Some answers to your questions...

What is Digitix?

Digitix is a new Primary Ticket Outlet. We sell tickets direct from event organisers and promoters. Tickets are sold at Face Value, meaning this is the agreed sale price between Digitix and the organisers.

Buying Online

All Digitix tickets can be bought with any major debit or credit card. Our sites and solution sites are all 256-bit SSL secured and full PCI-Compliant.

My circumstances have changed and I require a refund

In general, we don't offer a refund without expressed permission from the organiser, however in most cases we are happy to provide refunds for high demand events as your tickets may be re-released on general sale. If you wish to pass on your tickets to another person(s), we are able to offer a ticket re-allocation service. This will allow you to transfer your tickets to someone else. Unfortunately, Digitix tickets cannot be re-sold via any secondary outlet.

If an event is cancelled or postponed

You will be entitled to a full refund, however if you are able to make a new event date, your tickets will still be valid for that event. The choice then becomes yours.

About our eTickets

All Digitix eTickets are unique and allocated by name and number for each ticket holder. We provide scanners to our vendors who will scan the unique barcode on your ticket. This is to stop duplicates or attempted forgeries.

About our Printed Tickets

Our printed tickets are sent out via Royal Mail 1st Class business post. They are usually sent out within 48hrs of purchase unless expressed differently by the organiser. All printed tickets are unique to the purchaser and online re-sale is not permitted without expressed permission of the organiser. A breach of these terms will result in the barcodes being cancelled on the tickets.

Lost Tickets

If you loose your printed tickets, don't worry. We can easily convert your printed ticket to an eTicket which you will then be able to print off via email or receive as a ticket link on your smartphone. Recorded lost tickets cannot be used as they are barcode tagged to the buyer and will not scan if later found.

Making a Complaint

Complaints can be made to either the promoter or event organisers or by emailing hello@digitix.co.uk.

I am a promoter and wish to sell tickets using Digitix.

Digitix offers 2 solutions. The standard system is where tickets are listed on this site and you use a traditional 'buy tickets here' style link within your promotional media. Your customers then buy their tickets through the secure section of this site.

We also offer a bespoke version where the system is intergrated into your existing website. This gives you the flexibility to white-label the Digitix system and custom design the way you need it to work.

Both systems offer direct payments with tools and features to manage your event. We also provide our custom scanning systems, server support and gate/access control solutions. Please email us for details.

Contact Information

Email: hello@digitix.co.uk
Phone: 03330 124 184

Write:
Digitix
20 Carylls Cottages
Faygate Lane
Faygate
West Sussex
RH12 4SQ
You May Also Like
1st Dec
GIGGS LIVE
Halo Bournemouth, Exeter Rd, BH2 5AQ
From
10.00
INFO
BUY TICKETS
7th Oct
ENTER & DRUMFUNK PRESENT HOSPITALITY
From
10.00
INFO
BUY TICKETS
15th Sep
FUNNY BIZZNEZ COMEDY SHOW BOURNEMOUTH
Hot Rocks, Pier Approach, Bournemouth. BH2 5AA
From
12.00
INFO
BUY TICKETS
2nd Sep
ROCK THE BOAT SOUTHAMPTON
Ocean Scene, Blue Funnel Cruises. Ocean Village, Southampton. SO14 3FJ
From
120.00
INFO
BUY TICKETS
25th Aug
ENTER & DRUMFUNK PRESENT
From
10.00
INFO
BUY TICKETS


BY USING THIS SITE, YOU ARE ARGEEING TO OUR TERMS AND CONDITIONS

© Digitix 2017